FAQs

FREQUENTLY ASKED QUESTIONS

I placed an order. When will my package arrive?
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-15 days, and 10-30 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Please refer to our Shipping Policy.

What method is used for shipping?
All packages are shipped via EPacket. If we use another method, its because its faster.

I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours.